Once our staff got to your place, nothing was prepared for them and it took more time then it should have taken to make your move, on which you were informed about additional charges but you never agreed to pay on the contrary you threaten to give negative feedback about us. It should have bear extra charges but we still accommodated you in our given quote because you could not afford to pay so we did it as a goodwill gesture. There was no mention of fridge and washing machine in first place when we quoted you, but later it was included.
The information provided by you for the job was not complete and we reserve the right to add charges if its different to what it was mentioned in the add. We always try to provide best of our services however we have our terms and conditions, generally all removalist companies have in place. Dear Jess, thank you for your precious feedback. The information provided by you for the job was not complete and we reserve the right to add charges if its di.
